Terms & Conditions

Travel Insurance

Funscape Travel and / or Avoya Travel / America's Vacation Center strongly recommends purchasing travel insurance within 14 days of initial deposit. If you have purchased Travel Insurance, you have now protected your vacation! If you have elected not to purchase Travel Insurance, we strongly recommend you do. Please contact your Funscape Travel and / or Avoya Travel / America's Vacation Center Personal Vacation Planner if you wish to add Insurance. Please review the cancellation policy of your airline, cruise, hotel, or tour company with your Funscape Travel and / or Avoya Travel / America's Vacation Center Personal Vacation Planner.

What is travel protection?

Travel protection is a combination of travel insurance and 24-hour emergency assistance services designed to give you peace of mind when you travel by protecting you financially, medically, and more. No matter where you are traveling in the world, you can rest easy knowing that you have travel protection through Allianz Global Assistance. Allianz offers a variety of products tailored to protect all aspects of your trip. Please contact your Avoya Personal Vacation Planner to find the protection that best suits your travel needs.

Why do I need travel protection?

Travel protection allows you to travel with a strong sense of security and insures your financial investment (up to the amount of your policy limits) should your trip be cancelled or interrupted for a covered reason. 24-Hour live assistance is invaluable when you find yourself in need of vital information or medical assistance in a country where you don't speak the native tongue. Knowing that the health and well-being of you and your family are protected while you travel is truly priceless. Here are a few of the benefits you'll enjoy:

Reimbursement of the non-refunded portion of your travel investment if your trip is cancelled or interrupted for a covered reason
24-hour access to emergency medical referrals and assistance
Reimbursement for unexpected travel expenses
Protection in case of medical emergencies
Arrangement of and payment for Emergency medical transportation

Allianz Global Assistance - Journey Plan

When unexpected problems arise, travel insurance can help make things right. A travel protection plan can safeguard your trip investment, reimburse covered emergency medical costs, and give you 24-7 access to Assistance services, among other benefits.

View full benefits information for Allianz's Journey Plan . . .

Allianz Global Assistance - Journey Plan

Link: https://www.allianzworldwidepartners.com/usa/terms-and-conditions/001005926

Coverage includes

Trip Cancellation
Trip Interruption
Travel Delay Coverage
Emergency Medical/Dental
Emergency Transportation
Baggage Loss & Delay Coverage
24/7 Live Assistance

Guests may get a quote and buy the Allianz Travel Insurance Journey Plan online . . .

Suggested Best Practices

Enter the Departure Date with the date that you leave home and the Return Date with the date that you return home to have insurance coverage for the entire trip, Allianz Travel Insurance usually doesn’t charge extra for additional days.
Enter the Total Trip Cost to cover the cruise, flights, hotels, and other travel components that you may have booked on your own.
Enter your Dates of Birth rather than your Ages to get an accurate quote and the correct coverage.
Persons residing in different states will require separate insurance policies.

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Allianz Travel Insurance - Journey Plan

Link: https://bit.ly/Allianz-Travel-Insurance-Avoya-Travel

Travel Advisories Notice

Prior to booking, we strongly recommend reviewing both the U.S. State Department and U.S. Centers For Disease Control travel advisories. The State Department and Centers for Disease Control provide valuable, up-to-date information on safety and health conditions, visa requirements, and other important factors that may affect your trip.

U.S. Department of State - Bureau of Consular Affairs - Travel Advisories

Link: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html

Centers for Disease Control and Prevention - Travelers' Health

Link: https://wwwnc.cdc.gov/travel/

Pricing Terms & Conditions:

Due to the nature of limited inventory, pricing and availability may change without notice. Your exact price depends upon selected departure date, residency, past passenger status, ship, cabin category, class of airfare available and more. All offers and upgrades are for selected dates, sailings, and cabin categories only, are subject to availability, and are capacity controlled. Additional restrictions may apply. All information is subject to change without notice. Your final itinerary will be provided by the cruise line. CST: 2016664 / Fla. Seller of Travel Ref. No. ST36781 a01c4f8e11c4

By purchasing travel products, you are agreeing to the terms and conditions of the travel supplier, which can be found on their website. Additionally, you are agreeing to Funscape Travel and / or Avoya Travel's terms and conditions which can be found at avoyatravel.com.

Quoted Prices

Unless otherwise stated, all prices are per person, based on double occupancy, for specific stateroom categories and subject to availability at time of booking on selected departure dates. Airfare, transfers, port charges and government fees are additional unless otherwise specified. Rates are subject to change. Offers are capacity controlled and may be withdrawn at any time without notice. Some restrictions and blackout periods may apply. Funscape Travel and / or Avoya Travel / America's Vacation Center is not responsible for errors of omission or information that may occur as a result of the transfer of information from selected third parties, technical or human error. Unless instructed otherwise, final payment will be charged to the credit card on file at the time final payment is due.

Proof of Citizenship Documentation

Proof of citizenship is required for all U.S. passengers leaving the U.S. It is the sole responsibility of all travelers to have in his / her / X possession proper travel documents including, but not limited to: Valid Passports, Certified or Original Birth Certificates plus a matching government issued photo ID, Green cards and/or visas for your destination(s) and re-entry into the United States, and if traveling with children proper authorization. U.S. Citizens can find information at https://travel.state.gov . Non-U.S. citizens must contact the consulates of the countries being visited.

For complete details on Passport Requirements, please visit the US Department of State Website at https://travel.state.gov

The names and dates of birth on your reservations must appear exactly as it does on the government issued identification document(s).

The passports must be valid for six months after the travel end date.

U.S. Department of State - Bureau of Consular Affairs

Link: https://travel.state.gov/

REAL ID

On May 7, 2025, U.S. travelers must be REAL ID compliant to board domestic flights.

U.S. Department of Homeland Security - REAL ID

Link: https://www.dhs.gov/real-id

Travel Visa

CIBTvisas recommends you verify your trip information to confirm the travel documents required for entry to your destination(s).

CIBTvisas

Link: https://www.cibtvisas.com/avoyatravel

Canada & Alaska Advisory

Under Canada’s immigration law, if you have committed or been convicted of a crime, you may not be allowed into Canada or a cruise to Alaska that includes Canada on the itinerary.

Government of Canada - Find out if you’re inadmissible

Link: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/inadmissibility.html

ETIAS - European Travel Information Authorisation System

The rules of travel to Europe have changed. Starting in mid-2025, some 1.4 billion people from over 60 visa-exempt countries are required to have a travel authorisation to enter most European countries.

European Union - New requirements to travel to Europe

Link: https://travel-europe.europa.eu/etias_en

Booking Documentation

Your Travel Professional will advise you as to whether or not you will receive paper documents or the documents will be electronic (PDF or Email). Most Final travel documents will arrive approximately 2 to 3 weeks prior to the departure date. If you haven't received them within that time, please contact your travel consultant. When you receive your tickets and any and all documents, it is the sole responsibility of the passengers named above to review and verify all information. Notify your Personal Vacation Planner immediately if changes or corrections are required. No refunds will be given if improper documentation results in denial of boarding or travel. Passengers are subject to all cruise line, airline, and other travel company policies. The U.S. Transportation Security Administration (TSA) is now handling all security watch-list screenings for U.S.-based airlines as well as for inbound and outbound international routes. You are responsible for supplying all necessary information to the airlines, tour companies, and other travel companies to comply with the new TSA Secure Flight rules. Funscape Travel and / or Avoya Travel / America's Vacation Center and the America's Vacation Center Independent Affiliates are not responsible for errors or mistakes when booking and reserving your travel. Please verify all information. Cruise Passengers: Embarkation times vary with each cruise, but most cruise lines will let you begin embarkation, or boarding the ship, up to 3 hours before the ship actually sets sail. It's crucial that passengers be onboard no later than one hour before the scheduled sailing time.

Travel Subject to Change

All Travel is subject to availability, itinerary changes, work stoppages, schedule changes, or any other travel change. Please reconfirm all airline flights 24 hours prior to departure. The airline industry is constantly changing flights they operate on a daily basis. Funscape Travel and / or Avoya Travel / America's Vacation Center has no control over this or any other situation and is not responsible for changes, delays, or cancellations of flights, cars, hotels, cruises, etc. Funscape Travel and / or Avoya Travel / America's Vacation Center acts solely as the sales agent for travel suppliers and is not liable for the actions or inactions of such suppliers.

Supplemental Charges Opt-In Agreement

Carrier reserves the right to impose a supplemental charge relating to unanticipated occurrences including, but not limited to, increases in the price of fuel. Any such supplement charges may apply, at Carrier's sole discretion, to both existing and new bookings (regardless of whether such bookings have been paid in full).

The trip you are purchasing may be subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. I acknowledge that I may be charged additional sums by an Funscape Travel and / or Avoya Travel Independent Affiliate to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets or any combination thereof. By purchasing this trip, I hereby consent to any post-purchase price increases and authorize the Funscape Travel and / or Avoya Travel Independent Affiliate to charge me for such additional amounts.

Funscape Travel and / or Avoya Travel / America's Vacation Center and Independent Affiliates reserve the right to assess for any cancellation, a fee in addition to any and all fees that the tour operator/cruise line may impose. For your security, Funscape Travel and / or Avoya Travel / America's Vacation Center and AVC Independent Affiliates do not accept check or cash payments. All payments should be made by credit card, or wire transfer directly to the cruise or vacation supplier.

Flights

We recommend planning and booking optional flights as soon as possible.

Enjoy complete flexibility with your choice of flights on your preferred airlines.

Cruise lines require guests to be checked in and onboard no later than two hours prior to the scheduled sailing time. Guests arriving late will not be permitted to sail.

Suggested Best Practices

Book a flight that arrives more than six hours prior to the scheduled cruise departure time.
It is strongly advised that you arrive one day prior to the scheduled cruise departure date.
Book a flight with domestic flight connection times more than one hour in duration.
Book a flight with international flight connection times more than two hours in duration.
Arrive at the airport more than two hours prior to the scheduled flight departure time.
Arrive at the cruise ship terminal more than four hours prior to the scheduled cruise departure time.
Book a return flight that departs more than six hours after the scheduled cruise arrival time.

The following restrictions are likely to apply to the airfare . . .

Not Changeable or Refundable
Baggage Fees
No Preassigned Seats
Preassigned Seat Fees

Other restrictions may apply. Please check the Airline Policy for additional information.

Please be advised of the following information . . .

Passenger name must match passport exactly or risk denied boarding - no changes allowed.
All exchanges and cancellations must be completed prior to original scheduled flight date, fees and penalties apply.
For rules and penalties contact your airline.
Tickets may be non refundable / non changeable.
See airline website to verify mileage and baggage allowance.
Most tickets may not be upgraded using miles.
For full fare rules: contact your airline.

Ground Transportation / Transfers

Our ground transportation and expedited check-in programs include transfer services from the airport to your cruise ship and back, private limousines, luggage valet, fast region-specific check-ins, and convenient bus routes.

Guests can add ground transportation by contacting their Travel Advisor up to seven days before travel.

Gratuities

The automatic service gratuity is per person, per day for guests in all accommodations and is applied to each guest’s onboard account on a daily basis.

Pre-paid gratuities can be added to an individual reservation at any time outside of seven days of the sail date.

Cruise Planner

We recommend planning and booking the following optional add-ons as soon as possible . . .

Shore Excursions
Beverage Packages
Dining Packages
Internet Packages
Dining Reservations
Entertainment Reservations
Recreation Reservations

Cruise Planner & Mobile App Sign In

Sign in or create an account on the cruise line's website.
Find your booking.
Start planning.

Tethering or “Double Docking”

During this time, your view from your stateroom may temporarily be obscured by a neighboring ship.

Water Levels “High or Low Water”

Plans may include alternative docking locations, modified shore excursions as well as ship swaps, if necessary.

Cancellation Policy

It is the sole responsibility of the passengers named to review and verify the Cancellation Policy published on the suppliers (cruise line, tour operator, airline, hotel) website.

Terms & Conditions

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